Terms and Conditions

The domain www.coloressence.com and the Coloressence Cosmetics App are owned by Nature Magic World, having its registered office at 80/8-A, Malviya Nagar, New Delhi – 110017. Nature Magic World provides its services to you subject to the notices, terms, and conditions set forth in this agreement (hereinafter referred to as the “Terms”). In addition, when you use any www.coloressence.com service, you will be subject to the rules, guidelines, policies, terms, conditions and documents applicable to such service, and they are incorporated into these Terms by this reference.

By mere use of the Website, you shall be contracting with Nature Magic World and these Terms including the policies represent a binding contract between you and us. Therefore, you should read these Terms carefully before you start to use the Services. Nature Magic World retains the right to deny access to anyone who we believe has violated any of these Terms.

Accessing, browsing or otherwise using this website indicates your agreement to these terms, so you are advised to read this agreement carefully before proceeding.

Changes to these Terms & Conditions

We reserve the unilateral right to revise these Terms from time to time and at any time without providing any intimation to you and in our sole discretion. We will post the new version of these Terms or any policies on this Website and any change or modification to these Terms shall be effective immediately from the date of such upload of the revised Terms on the Website. Your continued use of the Website following the modifications to the Terms and policies constitutes your acceptance of the modified terms and conditions whether or not you have read them and shall be binding on you. For this reason, you are advised to frequently review these Terms, and other policies.

Website Content

The website, www.coloressece.com and its contents shall only be used in accordance with the terms of the Agreement. All Products/materials displayed on the Website are protected by patents, copyright, trademark, trade secrets and other intellectual property rights owned by the Company (as applicable), its subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners, and/ or suppliers. User shall abide by all copyright notices, intellectual property rights, information, and restrictions contained in any content accessed through the services.

The logo, product and service marks and/ or names are trademarks which are owned by the Company – NATURE MAGIC WORLD. User’s misuse of the Products, material and/or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited.

Product Use & Services

The products and services available on the web and app Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. Also, it is advised that consumers with allergies should always read a product's ingredient statement before use

Order & Pricing Policy

By placing an order, you are agreeing to purchase a product on and subject to the following terms and conditions:

  1. All orders are subject to availability of particular product and its colour and size variant at that time.
  2. Dispatch times may vary according to availability and also the location of the user. Any delays resulting from postal delays, Covid-19 caused regional or national lockdowns and force majeure will not be the responsibility of Nature Magic World.
  3. Once the order is placed, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between the user and company will be activated only once, the confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
  4. The company has the right to cancel any purchase order due to non-availability or other operational issue. The amount in such case, shall be refunded to the original payment mode of the user/customer.
  1. Nature Magic World strives to provide accurate product and pricing information; however, errors may occur.
  2. Prices and availability of the products and services provided or offered on the site and/or app are subject to change without prior notice and at the sole discretion of company

Discount Deals & Offers

The company will give the users, several discount offers and combo deals from time to time. The following terms and conditions will apply on availing any of the offers by the user:

  1. No two deals or discounts can be clubbed together in one order.
  2. Coupon codes need to be put wherever mentioned to avail that discount offered. No two coupon codes can be used together in one order.
  3. Products offered as GWP (Gift with Purchase) are subjected to availability of exact variant.
  4. If the buyer returns the product (with GWP offer) due to any reason, the GWP or the free product offered with that product also needs to be returned.
  5. Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice

Return & Replacement Policy:

Products purchased on the website cannot be returned due to any likes or dislikes or change of mind of the user. The return requests can only be raised if the product is received in a damaged or compromised condition or a wrong product is shipped to the user. The damaged or incorrect product must be marked for return by emailing to our customer care email id (support@coloressence.com) within 3 days of the receipt of the product.  Please note the product can only be exchanged for a new one if the received product is damaged, defective or the product received is different from the product that was ordered.

The product to be returned should be there in its original packaging without any usage of the product. The company will initiate exchange only after inspection of the returned product at the warehouse.

Replacement of Damaged or Wrong Products

If the product is damaged, it would be replaced by a fresh product. Please note that users cannot ask for any cash refund or opt for a different product, once the exchange is initiated. Fresh piece of the same product will be despatched to the customer, after inspection of the returned product at the warehouse. This process may take up to a week or ten days.

Payment Terms

User can avail the following payment methods to pay for the purchase on this website:

  • Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, Cash on Delivery and by Coloressence Coins accrued during transactions by the members.
  • Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
  • COD is available on all orders above INR 499 (final cart value).
  • All orders above INR 3000 (final cart value) need to be pre-paid.
  • Coloressence Cosmetics reserves the right to disable COD option for the user, if any anomalies are observed.

All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. Nature Magic World is not responsible for any breach of information, or inappropriate transactions.

Shipping and Delivery

Please refer to our Shipping and Delivery Policy provided on our Site. You agree and understands that the Company shall not be responsible in any manner whatsoever for (i) delivery of the Product(s) at a wrong address furnished by you; (ii) any loss and/or damage to you due to incorrect, incomplete and/or false information furnished by you; or any deficiency in payment of consideration payable towards the Product(s) purchased on the site.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Ishwar Sharma

Nature Magic World

Senior Manager – Customer Support

Email id: support@coloressence.com

Phone Nos.: 011-41031397

Timing: Monday to Friday (11 am to 6 pm)

Address: 80/8-A, Malviya Nagar, New Delhi – 110017

Privacy Policy

By using the Website, you agree to our Privacy Policy given in the website, the terms of which are incorporated into, and form a crucial part of, these Terms. Our Privacy Policy sets out the terms on which we process any personal or financial data we collect from you, or that you provide to us. Our Privacy Policy shall also apply to your use of Website and by using Website, you consent to such processing and you warrant that all data provided by you is accurate.

Intellectual Property Rights

All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by Indian and international intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by NATURE MAGIC WORLD. The compilation of all content on website is our exclusive property, and is protected by laws of India and international copyright and database right laws. All software used on Website is also our exclusive property, or the property of our affiliates or software suppliers, and is protected by Indian and international copyright, authors’ rights law and other intellectual property rights. You hereby agree to not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or use of the materials for any purpose other than personal or non-commercial use, is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.