Return & Replacement Policy
Coloressence values its customers and hence, offers a return policy for the damaged products only. In case, you have received a product which is empty or damaged in transit, then you can initiate a return process. All you need to do is raise a request for refund, within a period of 3 days, from the date of the receiving of the products. You can reach us on our customer care helpline 011-41031397 or drop an email at firstname.lastname@example.org, where our team will take things forward, at the earliest. However, please do note that we do not accept return of the products which are received in good condition but the customer has changed his/her mind or does not like the product after usage. We do not encourage return of these cosmetic items due to hygiene and other factors.
Which items can be returned?
A.Only the items that are received in damaged condition can be returned or refunded. If the product is received in OK condition by the customer, then it cannot be returned under any circumstances.
Q. Do I have to return the freebie when I return a damaged product?
Ayes. If any free gift or comb offer is included as a part of the item order, then it needs to be returned along with the originally delivered product.
How will I get replacement for the returned/refunded orders and how long will this process take?
A. In the case of a return, we process it once the products have been received and verified at our warehouse. We will credit your account with the value of the goods returned with which you can make a new purchase.