Return & Replacement Policy

Coloressence values its customers and hence, offers a return policy for the damaged products only or in case, you have received a different product from what was ordered. In case, you have received a product which is damaged in transit, then you can initiate a return process. All you need to do is raise a request for refund by writing to us at support@coloressence.com, within a period of 3 days, from the date of the receiving of the products. However, please do note that we do not accept return of the products which are received in good condition but the customer has changed his/her mind or does not like the product after usage. We do not encourage return of these cosmetic items due to hygiene and other factors.

FAQs

Which items can be returned?

A. Only the items that are received in damaged condition can be returned or refunded. If the product is received in OK condition by the customer, then it cannot be returned under any circumstances. The user can also return a product, if the product received is different from the product ordered i.e. if a wrong product was shipped by the company.

Do I have to return the freebie when I return a damaged product?

A. Yes. If any free gift or comb offer is included as a part of the item order, then it needs to be returned along with the originally delivered product.

How do I raise a return request for a damaged product?

A. You can simply write to us at support@coloressence.com with the order id, product code and also attach a picture of the damaged/wrong product received. Our support department will get back to you and take the process forward.

How do I send the damaged/wrong product back to the company?

A. Once you raise a return request through the email id given, our customer support executive will arrange for a reverse pickup of the damaged product from you and inform you about the same. You simply have to hand back the product to our delivery partners.

What will be the mode of refund or replacement?

A. We offer two options to the user for the refund or replacement of the product –

  1. The user can ask for a replacement and we will ship a fresh piece of the same ordered product to the user.
  2. The user can ask for a store credit, where we will add the amount of the product returned, to the account of the user, which she or he can use to buy any product from the website.

How will I get replacement for the returned/refunded orders and how long will this process take?

A. In the case of a return, we process it once the products have been received and verified at our warehouse. Once, it is checked that the product returned is damaged and also in unused condition, we can either ship a fresh piece of the product ordered or can credit your account with the value at which you had bought the product. You can use the credit to buy another product on the website. Nature Magic World shall not return cash/money to credit card/debit card/wallet to any customer in case of return of goods. We will credit your account with the value of the goods returned with which you can make a new purchase or we can ship a fresh piece of the ordered product to the user. The duration for this entire process could range from one week to 10 days.